Christmas Message from Andy Wallace
Happy Christmas from everyone at Consumer Credit Solutions As the year end approaches, I am pleased to report another excellent year with paid out volumes, written via our home improvement trading partners, on track for a new record of around £250million. Our success is only possible because of your success, and therefore may I extend […]
Is your website ‘mobile-friendly’ enough…?
Why fully responsive design is critical for ecommerce success Visits to retail websites via mobile devices reached 63% up from 60% in quarter two of 2015. These latest figures show how mobile devices (smartphones and tablets) have clearly become the preferred choice for the majority of online shoppers. They are even being used to make […]
CCS’ window & conservatory retailers outperform the market in 2015
by Andy Wallace Despite the glazing market reportedly being in decline this year, many CCS retailers have experienced greatly improved sales results – a clear indicator that businesses can achieve better outcomes as a result of offering finance! Separate reports by Palmer and Mintel have expressed a cautious note for the industry as it goes […]
CCS Annual Survey reports record satisfaction levels
The results of the 2015 annual survey revealed customer satisfaction levels have managed to exceed last year’s high results. The survey, conducted throughout September, found that 100% of respondents were satisfied or very satisfied with CCS, with 97% stating they would recommend us to another business. Respondents also expressed 100% satisfaction with our Business Development Management […]
Misuse of FENSA logo: Offenders to be named & shamed
FENSA seek help from the industry to identify installers who are illegally claiming to be registered FENSA is committing more resources to help identify businesses that misuse its name and logo, and therefore mislead of homeowners. The organisation plans to name offenders and take action with Trading Standards to prosecute them. This follows a recent […]
CCS at the FIT Show
CCS will be exhibiting at the 2016 FIT Show. The show, held at the International Centre in Telford, will be the largest one yet with 20% more exhibition space. All the major brands will be exhibiting and it will be an excellent opportunity to meet up with existing and new suppliers and check out products, […]
Customer Awareness Rules – your responsibilities
The Financial Conduct Authority (FCA) and the Financial Ombudsman Service (FOS) have recently reiterated the rules around making sure consumers are aware of finance complaints procedures. In short: You must make customers aware of your finance complaints process at, or immediately after, the point of sale. You have to provide your complaints process in writing […]
The new Consumer Rights Act 2015 is now in force
The Consumer Rights Act 2015 has now come into force. The Act replaces a number of laws, including the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982, giving consumers new rights to deal with faulty/not as described goods and services. For most businesses this means reviewing existing complaints handling procedures […]
Wet-room market expected to grow by 34%
The UK wet-room market is predicted to grow 34% by 2019, making it the fastest-growing sector of the UK bathroom market, according to researcher AMA. A new report by AMA, found that the wet-room market grew by around 4% in 2014 and is forecast to grow 6-7% a year over the next two years. This significant and […]
First Anniversary of CCS ‘Choices of Funding’!
Twelve months ago we announced our unique Choices of Funding approach to help retailers present all available repayment options to customers equally and compliantly. Many of you have now introduced the process and are reaping the benefits. In many cases it’s not only helping with FCA compliance, it’s also substantially increasing credit sales and order […]