CMA acts to maintain trust in online reviews and endorsements
The Competition & Markets Authority has found that online reviews and endorsements are proving useful to consumers, but it has concerns that some practices may be unlawful. In a report published today it estimates that more than half of UK adults (54%) use online reviews, and that 6% use blogs or vlogs before making purchases. […]
FCA pushes for “smarter communication” with customers
The Financial Conduct Authority (FCA) has kick-started a debate to encourage regulated firms and consumer groups to improve how they communicate with consumers. The FCA is concerned that customers can struggle to understand the information presented to them and that it can, in fact, overwhelm, confuse, distract or even deter people from making effective choices […]
Insight Fabricator & Installer Report
Insight Fabricator & Installer Report Insight Data has released its latest report outlining the state of the G&G market. The 13-page report contains key information about manufacturing trends and volumes, company growth and regionality, new and popular products, and industry disruptors. They’ve also produced a one page infographic which gives overview of the glazing industry. Both […]
New FCA Handbook & PRA Rulebook issued
New FCA Handbook & PRA Rulebook issued New FCA Handbook and PRA Rulebook websites were launched on the 29th August. The CONC Consumer Credit Sourcebook, which details all the rules pertaining to consumer credit broking, can now be found here https://www.handbook.fca.org.uk/handbook/CONC/2/
Consumer Rights Act 2015 comes into force on 1st October
Consumer Rights Act 2015 comes into force on 1st October Consumers will have new rights from 1 October 2015 to deal with faulty/not as described goods and services. For most retailers this means you will need to review existing complaints handling procedures and ensure your customer service people are aware of and understand the legislation […]
Consumer finance for Green Deal providers
The Government has recently withdrawn its support for Green Deal, and it’s left many businesses, like yours, wondering how they can help customers spread the cost of making their homes more energy efficient… Consumer Credit Solutions is the UK’s leading independent provider of home improvement finance – and we can offer competitive finance products that […]
New Hitachi survey shows POS finance is driving sales for retailers
Retailers who use repayment technology to offer point of sale finance, both in store and online, are seeing improved revenue, enhanced bottom-line profitability, and long-term brand value, according the new research by Hitachi Capital Consumer Finance. Increasingly, consumers are seeking better service and easier ways to pay and Hitachi’s survey of over 3,000 customers confirmed […]
FCA Questions & Update
In the course of meetings with retailers, our Business Development Managers are often asked questions regarding the FCA. A number of these questions crop up quite frequently, so we’ve summarised the answers below for your information. If you have any additional queries, then please call your BDM or ring Head Office on 0845 120 6666. […]
G&G Finance Sales Continue to Rise – up 32% on the same period last year
Finance approvals in the Glass and Glazing sector for May/June 2015 were up approximately 32% on the same 60 day period in 2014 (from £23m to £30.5m). The figures add to the optimistic findings in the recent Insight Data Report which found the total turnover of the UK’s Top 30 fabricators rose by 6% rise […]
Hot tub finance sales up 63%
Sales of hot tubs on finance have risen by more than 63 per cent on the same period last year – finance approvals were up from £1.4m in May 2014 to £2.2m in May 2015. Higher sales on finance are an excellent indicator of what is happening in the wider pool and spa market. Consumer […]