The Financial Conduct Authority (FCA) and the Financial Ombudsman Service (FOS) have recently reiterated the rules around making sure consumers are aware of finance complaints procedures. In short:

At CCS we would recommend using the Choice of Funding form as this already includes all the required FOS complaints procedure information (on the reverse of the document).

You can find out more by viewing our article on the CCS website

You can also read the official guidelines on the FCA’s website