FENSA seek help from the industry to identify installers who are illegally claiming to be registered


FENSA is committing more resources to help identify businesses that misuse its name and logo, and therefore mislead of homeowners.  The organisation plans to name offenders and take action with Trading Standards to prosecute them.

This follows a recent successful prosecution which led to the directors of a north London business having to pay fines and costs of £7,000.

It is illegal for window and door installers to claim they are FENSA certified when they are not, this includes displaying the logo or name in this way misleads homeowners. An offence under the Regulations can lead to an unlimited fine and/or 2 years’ imprisonment.  Where FENSA is made aware of such misuse it will refer the matter to local Trading Standards, which has the power to prosecute.

FENSA will be undertaking its own searches to identify misuse but is also asking the industry and consumers to help by directly notifying them of any logo or name misuse.  You can email enquries@fensa.org.uk or telephone 020 7645 3700.

You can read FENSA’s full press release in Glass Times