Charging customers for using a credit or debit cards banned under new rules
Charging extra to anyone using a credit or debit card will be banned in the UK from Saturday, 13 January. This will mean an end to the extra cost added on at the end of the process of buying something online, such as a flight ticket, or being hit with a surcharge when using a […]
ICO’s Guide to the General Data Protection Regulation (GDPR)
The Guide explains the provisions of the GDPR to help organisations comply with its requirements. It’s at those who have day-to-day responsibility for data protection. It includes links to relevant sections of the GDPR itself, to other ICO guidance and to guidance produced by the EU’s Article 29 Working Party. Alongside the Guide to the […]
Houzz survey reveals homeowners’ bathroom renovations
Leading style blog Houzz has conducted a survey of UK homeowners who have completed a bathroom renovation project within the last 12 months. The published findings provide a useful insight into the motivations behind the improvements and current trends in bathroom interiors. Over 90% of homeowners said the key reason behind their renovations was to […]
New consumer survey finds homeowners are improving not moving
A new survey is reporting four out of five homeowners are more likely to renovate than move house in the current climate. The same survey also found that 64% of respondents are likely to seek out the services of a home improvement company in the next 12 months, with 20% anticipating to spend £10,000. However, 30% of […]
FCA issue ‘Dear CEO’ letter to all firms with consumer credit permissions regarding complaints
The FCA has published a ‘Dear CEO’ letter on its website for the attention of firms that hold a consumer credit authorisation. It follows a review of how firms deal with complaints, which highlighted a number of deficiencies, including: Failure of firms to provide adequate information about their internal complaints handling procedures The poor quality […]
ASA bans KBB advertisements
KBB companies hit by ASA ad bans The Advertising Standards Authority (ASA) has banned advertisements by several leading kitchen and bathroom retailers, including Better Bathrooms, Wickes and Wren. According to the ASA, four email ads, two website ads and two television ads from Better Bathrooms were misleading due to several ads stating ‘Up to 70% […]
Worcester Bosch acquires minority share in online supplier BOXT
Official statement from Robert Bosch UK Holdings Limited about its involvement with BOXT Limited Robert Bosch UK Holdings has become a minority shareholder in BOXT Limited, based in Leeds. A start-up established in 2017, BOXT currently employs 30 people. The company operates an online digital platform that digitally connects consumers to installers and enables the purchase […]
Businesses urged to get behind World Toilet Day 2017
Businesses urged to get behind World Toilet Day 2017 The Chartered Institute of Plumbing and Heating Engineering (CIPHE) has urged businesses to get behind World Toilet Day on the 19th November. The theme for this year is ‘Wastewater’ and focuses on disposing bodily waste safely and responsibly. UN-Water coordinates World Toilet Day in collaboration with […]
Ofcom’s latest media report highlights importance of mobile-enabled communication to businesses
Ofcom’s latest media report highlights importance of mobile-enabled communication to businesses Ofcom has published its latest annual report outlining internet and online content usage – based on data collected throughout 2016. The findings show just how essential the internet has become to the way people in the UK communicate, bank, shop and find information. Eighty-eight […]
Consumers back u-turn on smart meters
New research shows one in three consumers back changes to the Government’s policy on installing 26 million smart meters in UK homes by 2020. The Conservatives will continue to encourage homeowners to have the devices installed but it will now be a choice rather than mandatory. The announcement waters down former Prime Minister David Cameron’s commitment […]