Misuse of FENSA logo: Offenders to be named & shamed

FENSA seek help from the industry to identify installers who are illegally claiming to be registered   FENSA is committing more resources to help identify businesses that misuse its name and logo, and therefore mislead of homeowners.  The organisation plans to name offenders and take action with Trading Standards to prosecute them. This follows a recent […]

Consultation period ends on FCA’s approach to financial promotions in social media

Social media & financial promotions The consultation period on the FCA’s approach to social media ended on the 6th November. It followed the publication of guidance notes, intended to clarify the use and supervision of social media for promotions, in August and an invitation for people to comment. Clive Adamson, Director of Supervision at the […]

Consumer Credit: FCA Approved Persons

What is an FCA Approved Person? Once you have completed your online FCA Authorisation Application you will then be prompted to submit an Approved Persons Application.  You have to complete this additional application form. An ‘approved person’ is an individual who has been approved by the FCA to perform one or more controlled functions on […]

The Financial Ombudsman has moved

Financial Ombudsman Service

The Financial Ombudsman Service (FOS) has moved offices and changed its contact details. It’s important that you update your documentation (e.g. complaints advice leaflets). You need to ensure your customers have access to the Financial Ombudsman’s contact information so they know how to escalate any concerns they may have regarding credit agreements. There is no […]