The new Consumer Rights Act 2015 is now in force
The Consumer Rights Act 2015 has now come into force. The Act replaces a number of laws, including the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982, giving consumers new rights to deal with faulty/not as described goods and services. For most businesses this means reviewing existing complaints handling procedures […]
Wet-room market expected to grow by 34%
The UK wet-room market is predicted to grow 34% by 2019, making it the fastest-growing sector of the UK bathroom market, according to researcher AMA. A new report by AMA, found that the wet-room market grew by around 4% in 2014 and is forecast to grow 6-7% a year over the next two years. This significant and […]
First Anniversary of CCS ‘Choices of Funding’!
Twelve months ago we announced our unique Choices of Funding approach to help retailers present all available repayment options to customers equally and compliantly. Many of you have now introduced the process and are reaping the benefits. In many cases it’s not only helping with FCA compliance, it’s also substantially increasing credit sales and order […]
CMA acts to maintain trust in online reviews and endorsements
The Competition & Markets Authority has found that online reviews and endorsements are proving useful to consumers, but it has concerns that some practices may be unlawful. In a report published today it estimates that more than half of UK adults (54%) use online reviews, and that 6% use blogs or vlogs before making purchases. […]
FCA pushes for “smarter communication” with customers
The Financial Conduct Authority (FCA) has kick-started a debate to encourage regulated firms and consumer groups to improve how they communicate with consumers. The FCA is concerned that customers can struggle to understand the information presented to them and that it can, in fact, overwhelm, confuse, distract or even deter people from making effective choices […]
Insight Fabricator & Installer Report
Insight Fabricator & Installer Report Insight Data has released its latest report outlining the state of the G&G market. The 13-page report contains key information about manufacturing trends and volumes, company growth and regionality, new and popular products, and industry disruptors. They’ve also produced a one page infographic which gives overview of the glazing industry. Both […]
New FCA Handbook & PRA Rulebook issued
New FCA Handbook & PRA Rulebook issued New FCA Handbook and PRA Rulebook websites were launched on the 29th August. The CONC Consumer Credit Sourcebook, which details all the rules pertaining to consumer credit broking, can now be found here https://www.handbook.fca.org.uk/handbook/CONC/2/
Consumer Rights Act 2015 comes into force on 1st October
Consumer Rights Act 2015 comes into force on 1st October Consumers will have new rights from 1 October 2015 to deal with faulty/not as described goods and services. For most retailers this means you will need to review existing complaints handling procedures and ensure your customer service people are aware of and understand the legislation […]
Consumer finance for Green Deal providers
The Government has recently withdrawn its support for Green Deal, and it’s left many businesses, like yours, wondering how they can help customers spread the cost of making their homes more energy efficient… Consumer Credit Solutions is the UK’s leading independent provider of home improvement finance – and we can offer competitive finance products that […]
New Hitachi survey shows POS finance is driving sales for retailers
Retailers who use repayment technology to offer point of sale finance, both in store and online, are seeing improved revenue, enhanced bottom-line profitability, and long-term brand value, according the new research by Hitachi Capital Consumer Finance. Increasingly, consumers are seeking better service and easier ways to pay and Hitachi’s survey of over 3,000 customers confirmed […]