Financial services outsiders must think it’s odd that the FCA regulator needs to compel firms to do something that surely should come naturally to any business. Why would you not want to treat your customers fairly? Are they not your lifeblood and the reason you are in business?

In an article for the Consumer Credit Trade Association, Consultant Richard Scrivener shares his thoughts on ‘treating customers fairly’ and how businesses that offer credit can ensure they’re living up to the spirit of TCF.

To read the whole article view the CCTA’s Jan-Mar 2015 Newsletter (see page 1)