FROM GLASS & GLAZING FEDERATION WEBSITE
The Consumer Rights Directive came into force on 13th June 2014, and companies should have changed their contract of terms and conditions.
The Directive is being implemented via legislation known as The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
The key highlights of the Consumer Rights Directive include:
- The cooling-off period for goods and services sold by distance or by off-premises selling will be harmonised across the EU to 14 days from date of delivery of the products
- There are some important exemptions, one of which is for products “made to the consumer’s specification” – this will include such products as made-to-measure windows made to a consumer’s specific requirements; another is for urgent repairs and maintenance when a consumer invites a trader to their home
- There is a long list of pre-contract information which must be provided to consumers before a contract is made, including advising cancellation rights and if a trader belongs to a code of conduct, for example the GGF Consumer Code of Good Practice. Failure to provide certain items will give a consumer a cooling-off period of up to 379 days, and the trader would be liable to a fine of up to £5,000
To help companies cope with the new legislation the Glass and Glazing Federation (GGF) has published revised Model Terms and Conditions of Contract, plus Guidance on implementation of the EU Consumer Rights Directive for both GGF Members and non-Members.