Avanti Kitchens Bedrooms and Bathrooms has been in business for more than 30 years, designing, manufacturing and installing kitchens, bedrooms and bathrooms throughout the West Midlands.
A significant part of the company’s business comes from recommendations, which Joint MD Lynn Hopkins puts down to Avanti’s focus on customer service. And one element of that service is offering its customers credit finance packages from Consumer Credit Solutions (CCS). Avanti treats finance as an additional service for customers if they want or need it, rather than a money-making opportunity. There is no hard sell involved, and the range of products includes “Buy Now, Pay Later” as well as ‘Bank Buster’ and ‘Mortgage Buster’ loans. CCS backs its products with service, training and support, so Avanti’s sales designers can confidently sell very low interest loans to help their customers purchase the product when they want it rather than waiting until a later date. Offering credit finance can clinch the sale.
“At Avanti our total focus is on great customer service,” says Lynn Hopkins. “We do whatever we can to give our customers a wonderful experience so they come back to us, and recommend us to new customers. The financial products and facilities that are available to us from CCS help us maintain and even enhance the high level of service we offer.”